Refund policy

Refunds 

If we are unable to deliver your purchased item due to issues like being out of stock, we will notify you as soon as possible. If you have already made a payment, we will process a refund within 3 business days.

Order Cancellations & Returns

    • You can request a cancellation or return by email within 7 days of receiving your item. 

      Please send your request to us at shipping@talktomeinkorean.com.

    • Returns or exchanges are not allowed in the following cases:
      • The item is lost or damaged due to your own handling (unless the packaging was opened only to check the product).
      • The item has been used or partially consumed.
      • The value of the item has decreased significantly over time, making resale difficult.
    • Exception: If the item you received is different from what was advertised or has defects, you can request a return within 3 months of receiving it or within 30 days of discovering the issue.

  • Digital Products (PDF Downloads)
    • Due to the nature of digital products, all sales of downloadable PDF files are final. Once your order is complete and the download link has been delivered, we are unable to offer a cancellation or refund, as the content can be duplicated immediately upon delivery.
    • Exception: If the file is defective (e.g., corrupted, incomplete, or inaccessible) or significantly different from what was advertised, please contact us at shipping@talktomeinkorean.com. We will either provide a corrected file or issue a full refund within 3 business days.
    • If you have not yet downloaded the file and wish to cancel your order, please contact us within 24 hours of purchase, and we will review your request.

  • E-books Purchased Through Other Platforms
    • E-books linked from our store are sold through third-party platforms such as Amazon (Kindle) and Google Play Books. These purchases are subject to the refund policies of the respective platform, and refund requests should be made directly to them. We are unable to process refunds for purchases made outside our store.

Refund Process

  • Once we receive the returned item, we will refund your payment within 3 business days.
  • If you paid by credit card or digital payment, we will request the payment provider to cancel the charge as soon as possible.
  • If you are returning an item due to a defect or incorrect description, we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping fees.
  • If you originally paid for shipping, we will clearly state whether the shipping cost is refundable.